Helpful information
At this time, Reed & Tatum Co. offers local pickup only.
After you submit an order request, you will receive an invoice by email. Once your invoice has been paid and your order is ready, I will contact you to arrange a pickup time at a public meeting location in the Vicco/Hazard, Kentucky area.
The exact pickup location will be provided after payment. Shipping is not currently available but may be offered in the future.
Returns or exchanges may be requested within 14 days of your pickup date. Items must be unworn, unwashed, and in the same condition they were received.
Approved returns will receive store credit unless the item was defective or the wrong item was provided.
Preorder items, sale or clearance items, personalized items, custom items, and items that have been worn, washed, stained, or damaged after pickup are final sale.
Damaged or incorrect items must be reported within three days of pickup. Please include clear photos when contacting Reed & Tatum Co.
Preorder items are products available to purchase before they arrive in stock. Product listings may include a preorder opening date, closing date, and estimated arrival date.
Estimated arrival dates are provided by vendors and may change. Vendor delays and availability changes can happen, but updates will be shared as soon as possible.
Submitting an order request does not reserve a preorder item. Your preorder is confirmed only after your invoice has been paid.
Preorder invoices must be paid within 24 hours unless otherwise stated. Unpaid invoices will be canceled.
Preorder items are final sale and cannot be canceled, returned, or exchanged unless the item is damaged, incorrect, or the vendor is unable to fulfill the order.
No payment is required when you submit an order request. After the order is reviewed, an invoice will be emailed with your total and payment instructions.
Invoices must be paid within 24 hours unless otherwise stated. Orders are not confirmed or reserved until payment is received.
If an invoice is not paid within the allowed time, the order will be canceled and the items may become available to other customers.
Submitting an order request does not guarantee availability. Inventory is updated regularly, but an item may sell out before an invoice is paid.
If an item becomes unavailable, you will be contacted before the invoice is finalized.
Personal information submitted through the website is used only to process orders, communicate about purchases, send invoices, and arrange local pickup.
Reed & Tatum Co. does not sell customers' personal information.